1. The agreement
By applying for, purchasing, or using the Stack Ads service ("Service") you agree to these Terms. If you're signing up on behalf of a business, you represent that you have authority to bind that business to this agreement.
Stack Ads is operated by Jonah Underwood ("we", "us") out of Kelowna, British Columbia, Canada.
2. What the service is
Stack Ads offers three services, sold individually or bundled:
- Ads. We research, draft, launch, and monitor paid-media campaigns on your behalf across platforms like Google Ads, Google Local Services, and Meta, alongside your Google Business Profile.
- Discovery. Search and AI-visibility work — technical and local SEO, plus answer-engine (AEO) and generative-engine (GEO) optimization — to help customers find you on Google and in AI answers.
- Web. A custom-coded website built for you. You own the codebase, domain, and hosting account outright; on cancellation we hand over full control of everything we built.
Every change we propose is submitted to you for approval through your dashboard or email before it goes live.
3. Your responsibilities
- Grant us the access needed to manage your accounts (as admin or manager on the relevant ad platforms).
- Pay the monthly management fee and your advertising spend on-time. Ad spend is billed by the ad platforms directly to the payment method on your account with them.
- Ensure the products, claims, and landing pages you run ads to comply with applicable laws and platform policies.
- Review and respond to pending approvals within a reasonable time; inactivity can stall campaigns.
4. Fees, billing, and cancellation
- Fees are as described on the pricing page at the time of signup.
- Ads and Discovery are billed month-to-month. The Web build is a one-time fee, with optional monthly upkeep, as set out on the pricing page. Unless otherwise agreed in writing, these are the billing terms.
- You can cancel a monthly service at any time — no lock-in, no clawbacks. Cancellation stops future billing; we don't bill for a service after you've cancelled it. We will promptly finalize any in-flight work and hand over full account access.
- No refunds for the portion of a month already served, for a completed one-time Web build, or for ad budgets that Google/Meta/etc. have already consumed.
5. Approvals and changes
Nothing we draft goes live on your ad account without your approval. Approval via the dashboard or a documented email reply constitutes your authorization for the change. You are responsible for the content of anything you approve.
6. Intellectual property
You own the ad copy, creative assets, and performance data produced for your account. We retain ownership of the underlying workflows, tools, and templates we use to deliver the service.
7. Confidentiality
We treat your business information, account credentials, and performance data as confidential. We won't share them with anyone outside of the vendors necessary to deliver the service (listed in the Privacy Policy).
8. Call recording and transcription
We may record and transcribe calls with you, including sales, onboarding, strategy, and support calls, for the purposes of accurate note-taking, preparing proposals and reports, training, and keeping a record of decisions agreed during the call. Transcription may be performed by AI-assisted tooling. We operate from British Columbia, a one-party consent jurisdiction, so recording is lawful with our own consent. We still notify you as a matter of course. By engaging the service you consent to this recording on these terms.
- When we call you, we will state at the start of the call that the call is being recorded and for what purpose.
- You can ask us not to record any specific call. We will either continue without recording or reschedule if the recording is essential.
- Recordings and transcripts are treated as confidential under Section 7 and retained according to our Privacy Policy.
- If you intend to call a customer or prospect of your own in a jurisdiction that requires all-party consent (for example, parts of the United States or the EU/UK), you are responsible for obtaining that consent before the call.
9. No guarantees on results
Marketing results depend on many factors outside our control, like product market fit, offer strength, website quality, seasonality, competition, and platform or search-engine changes. This applies across all three services: we do not guarantee any specific ROAS, CPL, or ad volume for Ads; any specific keyword rankings, AI-answer mentions, or traffic for Discovery; or any specific conversion outcome for Web. We commit to our process — disciplined testing, transparent reporting, honest recommendations, and the delivery windows we publish — not to a particular outcome.
10. Limitation of liability
To the maximum extent permitted by law, our total liability under this agreement is capped at the fees you paid us in the three months preceding the event that gave rise to the claim. We are not liable for ad spend losses, lost profits, or consequential damages.
11. Termination
We may pause or terminate the service immediately if your account is used for illegal activity, violates platform policies repeatedly, or if fees go unpaid for more than 14 days. You can terminate a monthly service at any time, with no lock-in and no clawbacks (see Section 4).
12. Governing law
These Terms are governed by the laws of British Columbia, Canada. Disputes will be resolved in the courts of Kelowna, BC.
13. Changes to these terms
When we make a material change we'll update the date at the top of this page and notify active clients by email at least 14 days in advance. Continued use of the service after the effective date constitutes acceptance.
14. Contact
Questions about these Terms can be sent to legal@stackads.ca.